211 Northwest Florida provides one-stop connections to community resources

When facing a crisis, dialing 9-1-1 is instinctive for medical emergencies.

But what about non-medical emergencies?

In Northwest Florida, residents have a vital resource: 211 services.

211 Northwest Florida provides one-stop connections to community resources and services when you need them most.

This emergency resource hotline connects individuals to essential community services, offering support.

By simply dialing 2-1-1, callers are connected to trained specialists ready to assist with various needs, including:

Emergency food and shelter resources.

Services for families, childcare and seniors.

Aftercare resources for children.

Connections to healthcare services.

Mental health and counseling support.

Utility and Rental assistance.

And numerous other community services.

In 2024, 211 Northwest Florida made over 130,000 connections to essential resources, demonstrating its critical role in the community.

Operating 24/7, 365 days a year, the service is free, confidential, and available across ten counties: Bay, Calhoun, Escambia, Gulf, Holmes, Jackson, Okaloosa, Santa Rosa, Walton, and Washington.

Whether you're new to the area seeking childcare options or facing financial hardships, 2-1-1 is your go-to for assistance.

Remember, in times of need, with non-medical emergencies 2-1-1 is your first call for help. 

For life-threatening emergency situations, crimes in progress, police, fire department or ambulance call 911.

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